Frequently Asked Questions


Who can use the PURAP?

The PURAP Mattress Product and the Seat Cushion are intended for patients who are at risk for developing pressure ulcers. It is used in hospitals, long term care centers and also can be used at the comfort of your home.

How do I use the PURAP?

Please follow the instructions from the Instructions For Use for the PURAP Mattress System and for the PURAP Seat Cushion.

How do I get help on using PURAP?

Refer to the user videos and the Instructions For Use. If you still have questions please call the customer service helpline at 650-468-0571 or email us at info@getpurap.com

The PURAP I bought does not fit the patient properly. What do I do?

PURAP is adjustable to fit most people. Please call the customer service helpline at 650-468-0571 or email us at info@getpurap.com.

Is the PURAP washable? How do I clean it?

The PURAP is not washable. Standard anti-bacterial wipes can be used to gently clean or wipe the surface of the PURAP system in the event that it is soiled.

What is the fluid within PURAP?

The fluid is a medical grade, 100% biocompatible mineral oil.

What do I do if the PURAP is damaged?

Stop using it and replace it with another PURAP. In case of an accidental puncture to the fluid bladder, some of the mineral oil may leak out. Please use commonly available cleansers that are compatible with the soiled surface.

What do I do if the PURAP is damaged?

Stop using it and call customer service at 650-468-0571.

Can someone else use my PURAP?

PURAP is a single person use device. We strongly discourage reuse to prevent cross contaminations.

I know a young adult who is recovering from an injury at home. Can they use PURAP?

It depends on the injury. If the person is immobile and bed ridden then he can definitely use PURAP Mattress System. If the person is using a wheelchair he can definitely use the PURAP Seat Cushion.

You offer a 30-day money-back guarantee. Do I have to pay for shipping if I return my PURAP? And how and when will I receive my refund?

The customer will pay for return shipping. You will get your refund within 30 days to the same credit card you used to pay for the product. For more information, please read our Return Policy.

How do I order the PURAP?

The PURAP can be ordered directly through our site at getpurap.com. Please call customer service helpline at 650-468-0571 if you need assistance ordering.